Password

Forgotten your password? Want to change your password, or your password has expired? In most cases you can reset your password yourself via Account Services. If you are not able to access Account Services, please contact the ISSC Helpdesk.

I can't log in

You have received a user name and password, but you can't log in. This could be due to the following:

Your account has not yet been activated. Activate your account.
Your password has expired. Reset your password.
You are logging in with the wrong user name. Your (u)mail address is not your user name.
You have accidentally got CAPS LOCK on and your username and/or password are therefore being entered in capitals.
ULCN or the application to which you are trying to log in has a system failure. Check the system failure page for maintenance and failures.
Your browsersettings are preventing you from logging in. If instead of logging into Account Services the login page refreshes, consult the website.

Contact the ISSC Helpdesk if the above are not applicable.

Forgotten your password?

You can reset your password via Account Services if you have forgotten it. However, this is only possible if you have used the correct settings for your account:

You have registered a non-university email address or mobile telephone number
You have set the answers to the security questions
You know the answers to the security questions

If you have complied with all of these points, you can now reset your password without the intervention of a helpdesk.

New password via a helpdesk

If you are unable to use Account Services, you can ask for a new password via this form or you can contact the ISSC Helpdesk. You will receive a temporary password by post, sms or – with proof of identify – in person at the desk. This password has to be reset directly. It is always quicker to reset your password yourself via Account Services.

Code of conduct and house rules

The use of your account and the university's IT facilities is governed by a code of conduct. By logging into the university's IT facilities with your account you agree to abide by this code of conduct. Measures will be taken in the event of misuse. You must also abide by the house rules of the building in which you find yourself.

Employee account

Every member of staff at Leiden University is given a ULCN account. You can use this ULCN account to log in to your computer, the wifi network and various other IT systems.

Applying for an account

When you start work at the university, you will automatically receive an email or letter with your ULCN log-in details. You do not need to apply for an account yourself. You will receive your account details at the correspondence address or the (non-university) email address that you have given to the staff administration department.

After receiving the letter or email, you cannot immediately use your account. Depending on the letter that you receive, you first have to activate your account or change your password. You also need to set your account in the right way so that you can manage your account in future without the intervention of the ISSC Helpdesk.

Retaining your account if you leave the university

You can make use of your account for 90 days before starting employment up to 60 days after ending your appointment. If you wish to use your account for longer (for example after your pension date), please contact the PSSC Service Point.

Student account

As a student of Leiden University you are provided with a student account (ULCN account) that allows you to access a variety of systems such as uMail, uSis, Blackboard and library catalogues, as well as the physical workstations within the university.

Receiving your account details

After registering in Studielink or with the student administration department you will receive your username and password by email or post. Your username is your student number preceded by a lowercase letter 's'. In some cases you will also receive a temporary password.

No account details received? Get in touch with the Student Affairs Front Office. When doing so it's a good idea to check that your address is correct in our systems to avoid correspondence going astray.

The email or letter containing your account details will be sent to the address you provided in Studielink or your student registration form. Note that you will only be able to use your account after (re)setting your password via Account Services

If you have received a temporary password - first reset your password
If you haven't received a password - first activate your account

In Account Services you must first enter a number of security questions. These will enable you to re-set your password at a later date in case of loss or expiry. You also have the option of entering your mobile phone number so you can receive a new password by text message.

Account expiration

Your ULCN account will be available to you up to 60 days after ending your study. For multiple studies, you will keep your account until the end of your last study. When you have completed your studies successfully, your student account will be converted into an alumnus account after this period. Do you want to completely cancel your account? Please contact the Front Office Student Affairs.

Guest account

Access for visitors and guests can be granted through a guest account. For access to university information systems, possession of a ULCN account from Leiden University is required, as authentication within these systems is based on this account.

Applying for an account

To request or renew a ULCN account, contact your GMS-contact person.